Return and Replacement Policy for Defective Product(s)
1.1 This section does not apply to returns under the Limited Warranty or where you have changed your mind. Further details on making a claim under the Limited Warranty can be found in sections 6 (Warranty Policy) and 7 (Limited Warranty Exclusions) and further details on returns and cancellations where you have changed your mind can be found in section 9.4.
1.2 If you wish to return a Product or get a replacement Product due to the original Product not being fit for the given purpose, of satisfactory quality, or not as described, please contact us using the details set out in the Contact Support section of our website https://nl.nothing.tech describing the problem with your Product and why you consider it to be defective, damaged, or materially different. A member of the Nothing customer service team will then contact you about next steps
1.3 If, after inspection, we consider that a refund is due, we will process such refund as soon as possible and, in any case, within fourteen (14) days of the day you gave us notice to cancel.
1.4 Please note that we may choose not to accept returns in certain situations, including, without limitation, the following circumstances:
(a) defects or damages caused by misuse, neglect, physical damage, tampering, incorrect adjustment, normal wear and tear or incorrect installation after purchase; and/or
(b) where you purchase a customised Product, unless there is a defect with the customised Product.
1.5 In all cases, we will inspect the Product(s) and verify any fault.
1.6 To qualify for a replacement or refund, devices must be undamaged, be in an otherwise ‘as new’ condition and, if possible, with the original packaging. We reserve the right to refuse a refund if the Product returned is reasonably deemed to have been damaged.
1.7 If you contact us within thirty (30) days of delivery about a defective Product, you will have the option to select a repair, a replacement or a refund. If a fault is found after thirty (30) days from delivery of the Product(s), you should contact us by using the details set out in the Contact Support section of our website https://nl.nothing.tech and we will either repair or replace the Product and we will either repair or replace the product.
1.8 This Returns and Replacements Policy does not affect your statutory rights under applicable law.
Limited Warranty Exclusions
1.1 What is not covered under the Limited Warranty. The Limited Warranty does not cover:
(a) software, consumable items, and accessories, even if packaged and sold together with Product(s);
(b) defects or damage resulting from accidents, neglect, misuse or abnormal use; defects or damage caused by abnormal conditions or improper storage; exposure to liquid, moisture, dampness, sand or dirt, or unusual physical, electrical or electromechanical stress;
(c) scratches, dents and cosmetic damage, unless caused by Nothing;
(d) defects or damage resulting from excessive force or use of metallic objects on the touch panel;
(e) devices that have the serial number or similar removed, defaced, damaged, altered or made illegible;
(f) ordinary wear and tear;
(g) defects or damage resulting from the use of the Product(s) in conjunction with accessories, products, or ancillary/peripheral equipment that are not furnished or approved by Nothing;
(h) any physical feature defects or damage resulting from improper testing, operation, maintenance, installation, service, or adjustment not furnished or approved by Nothing;
(i) defects or damage resulting from external causes such as collision with an object, fire, flooding, dirt, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse, or improper use of any electrical source;
(j) defects or damage resulting from cellular signal reception or transmission, or viruses and other software problems introduced into the Product(s);
(k) products not purchased from nothing.tech or authorised resellers (we recommend that you contact the point of sale for support);
(l) Products purchased outside of officially supported Nothing countries or regions, a list of which can be found here.
(m) repair(s) conducted by unofficial repair centres.
1.2 “Unofficial” means not purchased through nothing.tech or from an authorised Nothing partner.